Top 10 Customer Friendly Banks

    Generally, we choose our banks based on a few factors that we deem important. A few of these factors are the safety of our funds, interest rates, ease of operations etc. Another factor that we must take into account, is the fact whether that particular bank is customer friendly or not. To help us reach an informed decision, Banking Codes and Standard Board of India (BCSBI) comes up with a list of banks ranked according to ‘Bank’s Commitment to Customers’ as well as ‘Bank’s Commitment to Micro and Small Enterprises’. This rating has been termed as ‘BCSBI Code Compliance Rating’. BCSBI has developed a rating model with the help of CRISIL. The survey results have been grouped into five main categories carrying different weightages. These categories are Information Dissemination with a weightage of 20, Transparency with a weightage of 22, Customer Centricity with a weightage of 30, Grievance Redressal with a weightage of 15 and Customer Feedback with a weightage of 13. The banks which score 85 and above out of 100 are grouped as ‘high’. Based on these BCSBI rankings for commitment to customers, we have listed out the Top 10 Customer Friendly Banks in India.

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    10DCB Bank

    DCB Bank is a scheduled commercial bank which has a network of 310 branches and 515 ATMs across India. It caters to individuals, SMEs and mid corporates through its network. Emphasis is on providing rural banking in the rural areas of India as well.

    DCB Bank is present in 19 States and 3 Union Territories. Metros having DCB Bank branches are Ahmedabad, Ambala Cantt, Aurangabad, Bengaluru, Bhopal, Bhubaneswar, Chandigarh, Chennai, Coimbatore, Dehra Dun, Delhi NCR, Gandhinagar, Gurgaon, Hyderabad, Indore, Dewas, Jabalpur, Jaipur, Jalandhar, Jodhpur, Kochi, Kolkata, Lucknow, Ludhiana, Mumbai, NOIDA, Panjim, Pune, Surat, Trichy, Udaipur, Vadodara and Vishakhapatnam. DCB Bank is also focused in expanding in tier 3 to tier 6 towns in Andhra Pradesh, Chhattisgarh, Gujarat, Haryana, Karnataka, Madhya Pradesh, Maharashtra, Odisha, Rajasthan and Telangana.  DCB Bank branches are located in Andhra Pradesh, Bihar, Chhattisgarh, Delhi NCR, Gujarat, Goa, Haryana, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Odisha, Punjab, Rajasthan, Tamil Nadu, Telangana, Uttar Pradesh, Uttarakhand and West Bengal.

    The major promoter of DCB Bank is the Aga Khan Fund for Economic Development which holds a stake of 15.02%. Public holds a stake of 39.4% in the bank. DCB Bank has a plethora of services ranging from loans for SMEs to mid corporate customers to individual loans like home loans, vehicle loans, loans against gold etc.

    DCB Bank was the lowest ranked private sector bank to feature in the ‘High’ category in the BCSBI Code Compliance Rating. It was able to just make it into the ‘High’ category with a score of 85 out of 100. DCB Bank scored 80 on Information Dissemination, 90 on Transparency, 87 on Customer Centricity, 80 on Grievance Redressal and 85 on Customer Feedback. With the highest weightage on Customer Centricity, it was able to garner a total score of 85 overall. It saw an increase of 4 points from 2015 when it had scored 81 in the BCSBI Code Compliance Rating.

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    118 COMMENTS

    1. Including IDBI and Axis in the list raises doubt on the credibility of this assessment, as they still are typical Nationalized Banks with “we don’t care” attitude reflected all round. Also, going for the friendly bank may ultimately lead you to lose your money, as many in the list are financial disasters carrying with them the burden of ever increasing NPAs

    2. Good joke. All these banks charge heavily for various services and is not for common man. Minimum balance requirement of these banks is far above average monthly income of a common man. It seems this categorisation is a paid service.

    3. Is it a paid survey? Nice Joke !!! Many of the banks in the list don’t even care for their customers and the service charges, unbelievable and unaffordable for a common man.

    4. ICICI listed above Kotak?… really? I needed a Foreign Travel Card and I visited the ICICI bank. To my surprise, the lady responsible for the job treated me as if I was some kind of a “sub-standard” person who didn’t deserve to be in their “plush” bank. Her behaviour was so cold! Then I went to the Kotak Bank, and every person there was ready to help. They opened by account within a hour and the next day I had my Travel Card. Full marks to Kotak. Zero to ICICI

      • Realy I have a same experience and now I’m very happy with Kotak . Now I am enjoying banking with Kotak and very very happy with banking

          • I bank with both of these, as an NRI customer. In my experience, Kotak never coerced me on any of their products, unless I specifically asked for those. ICICI staff never ever processed any simple transaction, without forcing me (and other customers in my presence) to buy unrelated products like ULIP or other Insurances. Inspite of a couple of millions in my (& / or my wife’s) accounts, they demanded Heavy deposits in FD along with high ticket ULIPs for a small safe Deposit locker.

      • ICICI Bank has gone from bad to worse.Don’t care attitude has crept in at all levels and now they are almost as bad as SBI . Recently when I closed my ICICI credit card (out of frustration) no one seriously even tried to ascertain the reason.

    5. Completely biased and paid survey. PSU banks are giving real service to the lower and middle class citizens of the nation. They are opening zero balance accounts for poor people. They are contributing to national economy by lending to poor farmers, small business, SME sector, infrastructure etc. Private banks normally shy away from govt. Sponsored schemes and tries to maximise profit by taking excessive charges and interest on loans. Their agents makes false promise to the customers. Private banks are simply profit mongers and not best service providers.

    6. All this is a joke, you go to any bank they only if you bank balance is strong, since they do want to loose you. Staff they dont have the basic training in customer service. Get them qualified and then survey

    7. Idiotic list of top ten banks.Digital marketing gimmick.No PSBs.RBI analytics n key regulator in India.The ranking given by RBI must be followed.RBI is fair n transparent.log in: evi.gov.in and you will come to know Skelton of above ten banks.They are not meant for common Indian citizen.They are for..Big tycoons who ran out of country after looking.

    8. I have account in icici from last 10 years and I never seen bank as icici in all over India because in icici icici Motto is always customer first and customer never wrong I m happy with icici quick service high technology usage and world class service to customers

    9. Standard chartered is the worst bank ,which loot the people properly,especially who has taken the loan on credit Cards,unnecessary levy the charges and make the EMI even 1.5 times without any reason and pretend ,your EMI will keep decreasing month by month but this does not happen

    10. Completely misleading, people should avoid such surveys or results of such surveys. As far as baised or paid survey is concerned the. Now a days we have paid news channels. How difficult it would be to have a paid site, doing these fake surveys or creating a marketing stunt?

      Jago gharak jago

    11. No even one PSU Bank – seriously the PSU banks are a mess and destined to be wiped out in next 15-20 years. I hope PSUs become extinct during my life time. PSUs are more pound of flesh traders.

    12. According to this list, I will tell which are pathetic banks in this list 1. ICICI
      2. AXIS.
      3. HDFC.
      4. YES BANK
      5. KOTAK
      The first position is the most awfully pathetic and the last one was good back then but these days even they are climbing onto the list of shame

      • IF WE CAN RATE ON BASIS OF NEGATIVE MARKS, NO BANK CAN MATCH HDFC. WORST AND PATHETIC BANK TO DEAL WITH.
        EVEN BABUS FROM NATIONALISED BANKS ARE MORE EFFICIENT.

    13. Most of the ATM of Axis Bank are running out of Cash or are shut down, the machines are also quite old compared to other private banks and Govt. Banks.
      They need to correct this at the earliest.

    14. I can not comment on all banks except two banks out of this ten banks. The CUSTOMER FRIENDLINESS of HDFC Bank has been diminishing over the years. The Branch Head is now a figure head sitting in a room figuring how to trap customers to meet the ever demanding stiff targets, creating fear in account holders to approach him with even genuine grievances less they are asked to buy some insurance products(against RBI Regulations ofcourse). BH is a mere post office to post grievances to Mumbai and wait for approvals, instructions & clearances.
      This bank’s charges are quite heavy and can scare one to shiver.

    15. None of the banks deserve any credit. In general they are the looters of poor & middle income group account
      holders by way of hefty charges in every transaction. Customer care or customer service is their least priority .
      To my list only HDFC and CUB are the best banks, they are easy go type and very friendly with their
      valued customers irrespective of their funds holding.

    16. It is to be noted that banks act as catalyst in economy. Unless pro people policies are supported, banks can’t lend. Today in the functions PSBs, political interference is more at top level. At bottom level politicians are promoting runa maafi for votes. Poor farmers are believes the same. But their int burden increase.
      With the advent of private banks the lending procedures are diluted, resulting in huge NPAs. Govts writes off loans for big borrowers, but farmers could not be given the same benefit. The PSBs are becoming vulnerable in performing their functions.

    17. To be honest, all banks in India still function as if they are in mid 20th century. As for SBI, nothing said the better. They are still in 19th. century. You enter in any bank, you will find a few employee busy on their mobile phone. To withdraw money by cheque of deposit money takes at least 20-30 minutes.
      Banking in India is primitive.

    18. Almost more than 13 psu banks are facing under prompt corrective action imposed by r.b.i.(watch list of r.b.i).all these psu banks are restricted to lend industrial loans.all banks are mounting with huge n.p.a.&shortage of staff.Besides,suffocative environment internally bcoz of various external investigating agency.they dont even lend govt.schemes like mudra,pmegp,cmegp,start up&standup properly.all are on just papers.msme units are really suffering bcoz of deficiency of service in almost all psu banks.present borrowers are not serviced with respect.-suresh.n.sagar-kassia

    19. Bank of Baroda should have found a place in the list.Their service , both national and international is quite exec’sent.

    20. Federal & canara staff are also mostly well mannered & helpful.
      Will someone ever write articles n research articles upon sbi!!! Who treat customers like dogs!! In any branch, in any state! Gosh!! Their attitude! Why can’t sbi staff be tutored ever!! Where lies the prob! The most worst bank staff — SBI SBI SBI!!!!

    21. In my opinion, ICICI bank have poor services. I am facing issues regarding internet banking and others charges.
      Although! I am working for the Matrix Techno Systems, a mobile app development company based at New Jersey USA.

      Phone:- +1-732-333-1972

      • Indeed, The Software and Implementation smacks of sheer incompetence, and lack of understanding of basic engineering. We get 404 ! on their Net Banking site.
        The Stupidly designed site of FULL of In-House Advertisements in a bid to Squeeze more revenue from the hapless customers!

        Their “call girls’ sound as if they are ready to jump into Bed, if you are just willing to open a savings account!

    22. The most customer-friendly Bank is the IOB. They are very helpful even on telephone. They have the quickest response times in each service. They are even recommended by Bank staff of SBI!!. The main criticism against PSBs are their profitability. If we analyse individually, most Branches are run in profit and with efficiency. We cannot label all branches of PSBs with the same brush. If I were to entrust my money, it will be with IOB only. However, I do fear Governmental interference and stupid rules like the BFRI. The PSB unions and public at large should vehemently oppose privatisation of PSBs.

      • IOB is the worst bank. Everyone will be surprised to know that Bank staff automatically closed my saving accounts with them and asked me to collect their cheques. Reason being I have made a complaint against this bank for charging me ATM CARD renewal charges when I had surrendered the ATM CARDS 3 years back.

    23. My experience with ICICI wonderful I have account at Bandra west Mumbai Branch they lookafter me very well as NRO and NRI customer

    24. Did you ever see the list of pensioners , salaried group, normal business people and more !?!. Do you ever imagine how so many are having their dream homes, two wheelers and four wheelers,???. Various business activities too?Have you ever come across THE GREAT …. EDUCATIONAL loan?????? ( -with minimum infrastructure and staffs ). All the villagers , poor and common people will support only …. NATIONALISED BANKs. Please count number of banks which serve all over India and their services and their customers too…. Then publish such ads.. You will salute if you calculate how many students are benefitted (most of the educational loans are NPA). by the NATIONALISED BANKs. (Professional s and foriegn education).-

    25. Advertising is the fation of time it is paid business.it is what makes third class things to be firstclass.so.don’t. Faith .or rely on such adds.

    26. I’d give the lowest rank to AXIS BANK not in India but World wide. I opened an account on the first day of branch opening with free Locker. After few years they quietly started charging heavy rent and never replied to my objections. Last few years since Arun Jaitely (An Advocate of Supreme Court like me) became Finance Minister, all hell broke loose with Axis Bank demanding KYC all the time when IDs provided have retained same validity period. The language of communication is most discourteous coupled with threat to freeze the account and had actually frozen it forcing my family to visit India at the expense of Lakhs of Rupees to reactivate account by personally re submitting the IDs already submitted several times. I was lucky when after two years of applying, I received AadharCard to help reactivate my account although Foreign Nationals are exempt from Aadhar. I had the PAN Card but my wife had been NRI much before the bank started and PAN card were started. Similarly my Son was a child when PAN started and became an adult when already acquired ferign citizenship. Now Axis Bank had threatened to freeze account today demanding their PAN Cards which do not exist and no one to tell how to acquire one. My wife had been paying tax in a foreign country and due to the bar of dual taxation is exempt from paying double tax in India. The time given is so short to reply and their computer system rejects scanned copies being sent with emails where as they had permitted scanned copies to be submitted by email. Documents posted by ordinary mail are never acknowledged. I am a Barrister, Solicitor and Notary too but my attested documents are not acceptable to Axis Bank. No customer service writes such rude and crude letters to their customers. Once they deducted Rs. One Lakh and accidentally I discovered for which they explained that last year also they had deducted same amount for a policy authorised by my Wife. Upon receipt of the policy after a year, I challenged their untrue story and all 22 clauses of the policy for bad and illegal drafting, forcing them to refund the money (without interest). Their NRI staff keep changing without informing customers making it difficult to write email or call the person dealing with your account. On the other hand, SBI is so good to regularly communicate with their NRI Branch my Wife had account even before UTI Bank (Later Axis Bank) had come into existence. Now we all have accounts with SBI and their forms for KYC etc are different than Axis Bank under same Laws and Rules of RBI. The drafting of Axis Bank Forms is horrible without instructions as how to fill up the clauses or the meanings of the terms used in it. I have no time to challenge their high handed attitude and illegal deductions of funds nor do they inform as to whom an Appeal can be made as it happens in the western world where a customer is provided all details as how and where a complain can be lodged.

      • I don’t think it is a bank’s job to guide you in getting PAN Card or taxation or keep on giving you free safety deposit boxes till eternity. NRIs are not taxed on NRE or FCNR accounts in India. If you have paid taxes in India, you get credit of these taxes in most countries where a foreign country has signed DTAT with India. If you have paid taxes in a foreign country, you are required to get a certificate from the foreign country or seek exemption on Indian IT if a foreign country gets first shot on Indian income most unlikely.

    27. Are they the Competent Authority to give ranking to banks in India. Everytime some entity comes and give ranking for one or the other. Is it just like that ?.Or is their any motive behind it or is it a paid exercise. I think it is better to ignore this exercise than to give replies, arguments, counter questions etc.

    28. Ajith V Nair
      I have an account with Dhanlaxmi bank since 1980 on wards and I am happy for the services from them

      Reply

    29. Same humanbeings are there in all the PSBs but it depends upon the nature of the customer that determines the response from the staff .It is true that customers are kings but they should not think that the staff are slaves and behave in arrogance.like bank there are good customers and worst customers.

    30. i my view and experience and also in my view, kotak mahindra bank is the worst bank in all. its services are of low grade services. i also was customer with him , they cheat me and seized my funds in their account. so i am recommended that beware that type of banks.

    31. I really agree with all comments . It is cent percent real picture of modern PSUs which are only for 20% richest business other profile customer remaining 80% citizen India depends on 20 nationalised banks since year 1967 Viz
      BOB, PNB, BOI, ….including SBI for all poor or lower upper middle class customer

    32. IOB is the worst bank in India. They are still in mythological period. Very worst service. You cannot get your simple job in one visit.

    33. IN MOST OF THE ABOVE SAID BANK, THE PEOPLE SITTING IN THE FRONT LINE, WITH ZERO KNOWLEDGE. ONLY THEY PASS THE TIME FOR DEPOSITS AND WITH DRAWLS OF THE CUSTOMER. THEY NEVER READ ANY CIRCULARS, PAPERS IN THE BANKING, AS WELL AS FINANCIAL SYSTEMS IN INDIA.

    34. Yes, AXIS BANK DOES NOT CARE SR CITIZENS, E MAIL WITH DETAILS, ALREADY SENT TO CORPORATE CUSTOMERS CARE ON 31AUGUST,18,but so far no reply, only home branch gives response when you visit, BUT other branch do not care for you, JUST ARRANGING A MOVIE SHOW IS NOT ALL, RESPECT, AND HONOR NEEDS TO BE GIVEN AT PAR AT ALL BRANCHES, HOME BRANCH SAYS VERBALLY YOU ARE PRIORITY, – BURGANDI CUSTOMERS BUT OTHER BRANCH ASKING FOR A PROOF OF VERBAL SAYING,!!! And we do not get desired service

    35. Yes, AXIS BANK DOES NOT CARE SR CITIZENS, E MAIL WITH DETAILS, ALREADY SENT TO CORPORATE CUSTOMERS CARE ON 31AUGUST,18,but so far no reply, only home branch gives response when you visit, BUT other branch do not care for you, JUST ARRANGING A MOVIE SHOW IS NOT ALL, RESPECT, AND HONOR NEEDS TO BE GIVEN AT PAR AT ALL BRANCHES, HOME BRANCH SAYS VERBALLY YOU ARE PRIORITY, – BURGANDI CUSTOMERS BUT OTHER BRANCH ASKING FOR A PROOF OF VERBAL SAYING,!!! And we do not get desired service

    36. HOME AXIS BANK BRANCH OR ANY OTHER BRANCH CAN NOT GIVE ANY SATISFACTORY REPLY ON, WHY AXIS BANK ENCASH AND CREDIT OUR AUTO RENEWAL FD, THOUGH WE DO NOT REQUEST FOR THAT IN WRITTING TO THEM, AND MORE OVER, WE GET CREDIT IN OUR AC FEW MONTHS AFTER MATURITY PERIOD, WHO WILL PAY OUR LOSSES, OF INTEREST QUANTUM

    37. WHEN WE SEND A TWEET TO AXIS BANK ON OUR PROBLEM, THEY JUST SEND A STEREOPHONIC REPLY, SEND YOUR DM MOBILE, ACTUALLY WE DO NOT WANT REPLY ON OUR MOBILE, WE WANT A REPLY ON TWEET, SO OTHER PERSONS CAN ALSO KNOW THE ANSWER IF THEY HAVE SOLAR ISSUE ON POLICY MATTERS, FOR EXAMPLE, WE ARE TOLD VERBALLY BY HOME BRANCH, YOU ARE A PRIORITY CUSTOMER-BURGANDY CUSTOMER, BUT OTHER BRANCH ASKING FOR A PROOF, SO WE HAD A QUE TRY WHY AXIS BANK DOES NOT QUALIFY US AS PRIORITY CUSTOMERS,, – BURGANDI CUSTOMERS BY GIVING IS I CARD, SO WHY AXIS BANK WANTS TO REPLY ON OUR MOBILE AND NOT ON TWEETER-PUBLIC DOMAIN, WHAT IS VALUE ADDITION OF TWEETER MEDIA IF AXIS WANTS TO REPLY ON DM MOBILE

    38. IF ALL AXIS BANK STAFF’S ATTENDING PRIORITY CUSTOMER-BURGANDI CUSTOMERS ARE OUT OF BANK ON EXTERNAL WORK, AND RETURNING ONLY AT 17.30 HRS THEN, HOW WE CAN GET PROMPT SERVICE

    39. I have been trying to reach SBIChurchgate NRE wing as I am unable to log on to internet banking. I need to get a duplicate profile pa but no one picks the phone or replies to your mail. I have sent a letter to the chairman but not even an acknowledgement after a week. Worst service I have see. Shame on SBI.

    40. The moset rude staffers are at SBI and BOI , the two big PSU banks, where you feel like guilty of disturbing them in their rest. They are slow and most I’ll mannered clerical staffers.

    41. This research is totally fixed one. HDFC is worst in customer friendliness. They just don’t care for customer services. Half of their ATMs in Chennai are in tattered with no security, no A/c and machines don’t work. They don’t address any customer grievance unless you have some connections in top. RBL no 1 is a joke to book an FD they took one month saying some compliance issue. Money lying in savings account losing interst. Axis Bank should be no 1 as they do very good personalised service and they also are good in granting loans. They should have been ranked 1st. Stanchart is a bank which will respect and recognise only when you are a HNI. How come they are no 2.

    42. ICICI bank is the worst–Zero customer care and service. They treat customers as thieves. I have written numerous letters about money lost from my account and they did not bother..They said it must have been me…some money went missing from my account….and it wasn’t even large sum!!!
      Honestly , I now do most NRI banking with Citi bank and happy with them.

      Dont BANK with ICICI

    43. I agree with with K L Venkatasubramanian. My experience with HDFC bank has been Horrible! They do not answer questions either directly or by email. There are inordinate delays and so on. In fact HDFC bank is one of the worst banks.

    44. ICICI bank is the bank where is average age of the staff is 20-22 years.Hardly caring for its customers.No senior or mature staff to depend on.Every fortnight changing the young untrained fresh graduates from one branch to other branch.Hence any work promised by one staff gets voided when new trainee comes on the seat.Again the same repetition of request and no result. I tried for two years to get my branch changed but no result.
      Ultimately i stopped visiting the branch and stopped transaction.It is non operative for the last 6-7 years.Hell with ICICI bank .The fate of Chanda kochar -As the king/queen, so the staff.All cheats.

    45. ICICI bank is the bank where is average age of the staff is 20-22 years and may be upto 24years .Hardly understanding and caring for its customersespecially senior citizens.No single senior or mature staff in the office to call on. No solution for any problem. Very smart to give a false promises .Every fortnight changing the young untrained fresh graduates from one branch to other branch.Hence any work promised by one staff gets voided when new trainee comes on the seat.Again the same repetition of requests and no result. I tried for two years to get my branch changed but no result.
      Ultimately I stopped visiting the branch and stopped further visits and transactions as well.It is non operative for the last 6-7 years.Hell with ICICI bank .

    46. I am an NRI , last 24 years banking with Vijaya Bank, their service until now is excellent. I dont know why their name is not in the list.

    47. Each bank has its own merits and demerits, they all function to make their profits. Many of the squeezing charges were not there once upon a time. Now if you ccheck your account statement you can see many debits and the state is totally unclear to know the reason of those debits. But public cannot survive without the banks , so tolerate the bank which squeezes you the minimum, which harass you the minimum and which respects you the maximum and which supports you the maximum.

    48. The article seems to be an advertisement of the Banks.Except IDBI and RBL the others are banks owned by foreigners registered in India or foreign banks charging heavily in the name of service.These banks are not accessible to average man in India.There service charges and minimum balance norms are designed to exploit the customers.

    49. no one has mentioned how the Customer should approach the Bank counter…
      last month i went to my PSU Bank…the Pass Book printer both in the Bank and in the ATM centre was not functioning…i used my Debit Card to get my Balance from the ATM as no Cash…
      i mentioned this to another customer…she said she is not able to extend her Debit card in last 3 visits as staff is not on table…
      i advised her to approach the Counter with a single word…. मदद …this is because there is a staff shortage and a senior has to feel need to go out of his way to do work of some other staff…

    50. Stretches one’s credibility. Banks like HDFC, ICICI, IDBI and Axis care a f*** for a customer. I am speaking from personal experience. RBL Bank, listed as no.1 here is perhaps the worst of all. Has the author by mistake, got the worst banks mislabeled as the best?

    51. If ICICI is a customer friendly bank then those gullible enough will believe anything. I have been actually conned by the bank and a lot of my acquaintances have informed me that they too have been conned. They invited NRE’s to open accounts and after a couple of years suddenly brought in new policies asking the NRE’s to increase their minimum balance or face a fine. I lost about Rs.10,000/-ten years back and was wise enough to cut my losses and leave my money behind after numerous very rude and intimidating correspondence by the bank to me. Please do your research before even mentioning such a low-level bank as “customer Friendly”

    52. HSBC when i went to their bank in Bangalore to open a current account they very rudely FROM THE GATE itself asked us to get out of the building as they will only deal with companies with a big turnovers,,

      HSBC you should understand every big company starts small.

    53. The friendliest bank I have seen is the Blood Bank. Whenever I go there to donate blood, a cute lady in a white uniform asks me to sit down, she rolls up my sleeves and chats with me during the whole time. When the transaction is completed, she even gives me a cup of hot coffee.

    54. Particularly YES BANK Should not be in the list.. YES Bank Never advise, their customer what’s right and what’s wrong. And They never do, what customer asked to do.

      They do it on their own way and at the end blame consumer. Very unco-operative bank…

    55. Yes bank is the most pathetic of all. They make false promises during account opening. Only escalations at high level are dealt like normal customer complaints. Laid back and lackluster attitude runs in their DNA. I am an NRI customer and they say “please visit the branch for faster resolution”. SICK

    56. New Banks like small finance banks have come into force.All are giving good service.Of all, I found one Equitas small finance bank is giving good service and very high interest rates on deposits.

    57. My experience with ICICI bank is wonderful, I have account at Pitampura Branch, New Delhi.
      ICICI Bank’s service is very good in all branches in Delhi and Gurgaon.

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