DCB Bank is a scheduled commercial bank which has a network of 310 branches and 515 ATMs across India. It caters to individuals, SMEs and mid corporates through its network. Emphasis is on providing rural banking in the rural areas of India as well.
DCB Bank is present in 19 States and 3 Union Territories. Metros having DCB Bank branches are Ahmedabad, Ambala Cantt, Aurangabad, Bengaluru, Bhopal, Bhubaneswar, Chandigarh, Chennai, Coimbatore, Dehra Dun, Delhi NCR, Gandhinagar, Gurgaon, Hyderabad, Indore, Dewas, Jabalpur, Jaipur, Jalandhar, Jodhpur, Kochi, Kolkata, Lucknow, Ludhiana, Mumbai, NOIDA, Panjim, Pune, Surat, Trichy, Udaipur, Vadodara and Vishakhapatnam. DCB Bank is also focused in expanding in tier 3 to tier 6 towns in Andhra Pradesh, Chhattisgarh, Gujarat, Haryana, Karnataka, Madhya Pradesh, Maharashtra, Odisha, Rajasthan and Telangana. DCB Bank branches are located in Andhra Pradesh, Bihar, Chhattisgarh, Delhi NCR, Gujarat, Goa, Haryana, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Odisha, Punjab, Rajasthan, Tamil Nadu, Telangana, Uttar Pradesh, Uttarakhand and West Bengal.
The major promoter of DCB Bank is the Aga Khan Fund for Economic Development which holds a stake of 15.02%. Public holds a stake of 39.4% in the bank. DCB Bank has a plethora of services ranging from loans for SMEs to mid corporate customers to individual loans like home loans, vehicle loans, loans against gold etc.DCB Bank was the lowest ranked private sector bank to feature in the ‘High’ category in the BCSBI Code Compliance Rating. It was able to just make it into the ‘High’ category with a score of 85 out of 100. DCB Bank scored 80 on Information Dissemination, 90 on Transparency, 87 on Customer Centricity, 80 on Grievance Redressal and 85 on Customer Feedback. With the highest weightage on Customer Centricity, it was able to garner a total score of 85 overall. It saw an increase of 4 points from 2015 when it had scored 81 in the BCSBI Code Compliance Rating.